Terms and Conditions.
Acceptance of purchaser’s order is expressly conditioned upon purchaser’s agreement to the terms and conditions setforth herein. TouchStone’s order acknowledgement, together with the terms and conditions set forth herein, constitutes the final expression of the agreement between the purchaser and TouchStone and supersedes all prior oral and written statements regarding the order
TouchStone’s prices, terms and conditions are subject to change without notice.
Terms of Payment
Touchstone Accent Lighting accepts Visa, MasterCard, AMEX and Discover. Net 30 from date of purchase on approved credit. Past due invoices are subject to 1.5% interest per month on the outstanding amount. Please contact the home office for an application for credit. Credit is only available to contractors.
Returns
NO returns of goods will be accepted without Return Goods Authorization (RGA) number and shipping instructions from TouchStone. This applies to returns of non-defective and defective goods. Return of custom goods will not be accepted. Return of non-defective goods must be done with 90 days after delivery and, if approved will be subject to a 20% restocking charge. Returns must be new, resaleable condition and in original packaging.
Forms of Payment
▪ Over the phone payment with Credit Card
▪ Check/ Money Order by Mail
▪ Online transactions may be completed through PayPal or
with a credit card.
Pricing and Shipping
▪ Prices are U.S. dollars to the purchaser and are shipped
from Long Lake, MN Prices do not include shipping,
handling, storage, taxes or installation.
▪ PREPAID freight on orders of $1800 or more.
▪ Any non-Flood fixture series fixtures sold without LEDs or
Bulbs will be discounted $5.00
Claims
All merchandise is packed to comply with the freight company’s requirements. TouchStone is not responsible for damage to goods which occur in transit. It is the purchaser’s responsibility to examine goods upon receipt and file any claim necessary with the carrier. Any claims against TouchStone for invoice errors must be made by the purchaser with 7 days of delivery. Failure by the purchaser to make any such claims against TouchStone within 7 days constitutes acceptance of the goods and invoice.
Submission of Order
To avoid error and or duplication, TouchStone requires all orders in writing. Telephone or verbal orders are not accepted and not binding. Purchaser orders should be emailed or faxed to our office. A 50% deposit is required and must be made prior to starting any custom orders. Cancelled custom orders result in a full non-refundable deposit charge of the order.
Warranty Information
All light fixtures installed by and or purchased from TouchStone Accent Lighting, Inc. are warranted as follows:
Architectural series: 10-year manufacturer’s warranty-Aluminum fixtures. Lifetime manufacturer’s warranty-Solid brass, copper fixtures.
Coppertino series: 10-year manufacturer’s warranty-Rust Steel finish fixtures. Lifetime housing warranty on solid copper and stainless-steel fixtures.
Commino series: 10-year manufacturer’s warranty-Rust Steel finish fixtures. Lifetime housing warranty on solid copper and stainless-steel fixtures.
CenterStem series: 10-year manufacturer’s warranty-Rust Steel finish fixtures. Lifetime housing warranty on solid copper and stainless-steel fixtures.
Deck & Ledge series: 10-year manufacturer’s warranty-Aluminum fixtures. Lifetime manufacturer’s warranty-Solid brass, copper fixtures.
Hardscape Well series: 10-year manufacturer’s warranty-Plastic fixtures. Lifetime manufacturer’s warranty-Solid brass fixtures.
Water Light series: 1-year manufacturer warranty.
Grill Lights: 10-year manufacturer warranty.
Transformers: 10-year manufacturer warranty-powder coated models Lifetime manufacturer’s warranty-stainless steel models. Plastic can model 1- year warranty.
Photo-Cells: 1-year manufacturer warranty.
Timers: 1-year manufacturer warranty.
LEDs: 3-year manufacturer warranty.
Halogen and Xenon bulbs: 1-year manufacturer warranty.
H2 LED: 1-year manufacturer warranty.
Sonarray: 3-year manufacturer warranty.
Suntino: 3-year manufacture warranty on housing/ 1-year warranty on batteries.
The manufacturer’s warranty does not apply to repairs, adjustments or replacement of a Touchstone product or part that is inoperable due to abuse, accident, misuse, negligence, alteration, modification, tampering or improper installation and or maintenance by anyone other than an employee of TouchStone Accent Lighting, Inc. or a vendor/dealer contracted on the behalf of Touchstone Accent Lighting, Inc.